We are dedicated to our clients' success — their growth is our growth — and we approach each program with a shared sense of purpose. By forging strong relationships built on trust and open communication, we become an extension of their brand, working tirelessly to exceed their expectations.
Together, we are shaping the future of online marketing and customer support. Lumikha Teams propel businesses forward with passion, innovation, and an unwavering commitment to excellence, driving sustainable growth and unlocking new opportunities.
Lumikha Teams delivers on its Mission👆 with a culture that prizes artisanship, creativity, and dedication.
Our origins lie in the structured world of business process outsourcing; our future lies in the fusion of sweat, creativity, technology, meticulous execution, and the desire to "make it better."
We transform the lives of our team, our community, and our clients by doing things that help our clients win by routinely pushing the envelope of our individual and team knowledge.
Our work is more than just a means to an end — it is deeply satisfying, purpose-driven, and transformative. Our tribe nurtures personal and professional development, where Lumikhans expand their horizons, broaden their skill sets, and chart rewarding careers.
Lumikha burst onto the scene in 2006, riding the wave of the Philippines' outsourcing explosion. As the industry settled into a steady rhythm, our journey was beginning.
We started by offering consulting services to other businesses, and soon we found ourselves knee-deep in the world of business process management — our clientele spanning many industries, from hospitality to finance, from telecommunications to healthcare.
At first, we played the middleman, brokering deals and guiding organizations on the Philippines offshore model. But the demand grew, and clients wanted us in the driver's seat, steering their projects towards success. We were there to deliver on long-term programs and urgent projects.
Those early days in the heart of Metro Manila taught us valuable lessons in process and management. We honed our skills, forging a path toward a unique, Lumikhan vision.
When the time came to redefine our course, we set our sights southward.
In 2012, Lumikha moved from the bustling streets of Makati City to the serenity of Dumaguete.
Sandwiched between Mount Talinis and the Cebu Strait in Negros Oriental natural wonders, this vibrant city became our home, a place where the young and creative spirits thrive.
Since then, we haven't looked back. Relocation to a dynamic university city is an early chapter of our story.
As we settled into Dumaguete, the winds of change whispered a new truth: automation was creeping into the outsourcing landscape.
Service providers fixated on commodities processes were headed for obsolescence, doomed to a race to the bottom.
This shift isn't happening overnight. In the past, industry behemoths had the resources to build large systems and harness automation in their favor. New technologies like artificial intelligence, automation middleware, cloud telephony, and next-generation business platforms are placing enterprise capabilities into the hands of small, high-quality business process management shops.
We've got our sights set on something bigger.
We're building a team of automation, marketing, and customer service rock stars dedicated to delivering excellent offshore support to organizations and entrepreneurs worldwide.
Teamwork is crucial to achieving our shared vision and organizational objectives. We support and uplift each other, recognizing that the collective efforts of our tribe are essential to success.
We believe in creating something that truly matters to people. By caring deeply about the quality of our work and client interactions, we regularly deliver a fresh spark that makes all the difference.
To be a durable and excellent organization, we dedicate ourselves to mastering the tools and tasks that define our enterprise. Our skills fuel exceptional work.
Time is the finite resource, and we prize its wise and efficient use, understanding that it is the core of what we offer.
Curiosity fuels learning and growth. We maintain a genuine interest in expanding our knowledge, exploring new tools, understanding the needs of our colleagues and clients, and continuously seeking improvement.
We strive to understand and consider others' thoughts, feelings, and perspectives. Through empathy, we foster strong connections with each other, our customers, our community, and the world at large.
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