Key Performance Indicator (KPI)
A Key Performance Indicator is any metric used by managers and organizations to understand how a given process or activity is performing. The best indicators illuminate critical areas that need attention. Popular areas addressed by KPI’s include customer understanding, financial performance, internal process efficiency, and employee satisfaction. Key Performance Indicators are specific metrics that track organizational or individual objectives over time. It pays to understand the most critical goals for a given process or activity to draft KPIs that provide insight rather than irrelevant or trivial data.