Need support? Click here!

People on their desk working on a computer - Atelier Lumikha - Dumaguete

Business Process Outsourcing (BPO)

January 28, 2020

“Business process outsourcing” is an apt definition of the activity it references: isolating and documenting a specific business task so that a person or organization can assign it to another person or organization for execution. Often, but not always, the term refers to moving call centers and other business functions to India or the Philippines or other lower-cost countries to take advantage of labor arbitrage.

BPO work lives up to its potential when it moves beyond pure labor arbitrage to provide better services enhanced by efficient process management, smart workflows that combine talent with automation, artificial intelligence, and cloud services.

FB LinkedIn Google+