Multi-faceted Program Management in the Philippines

Launching Sales, Support, & Back-office? Let’s Talk.

Proven processes, rigorously applied with built-in accountability, mean Atelier Lumikha is uniquely positioned to deploy and manage multi-vendor programs. Our solution incorporates a holistic approach to program implementation, management and continuous improvement: Lumikha’s operations approach grows out of an intimate understanding of the practicalities of marshaling people, process and technology to deliver services from the Philippines.

Grow Contact Center and BPO Programs with Confidence

Programs that require multiple facilities or objective supervision from a locally based team benefit from Lumikha’s operations management. We have an extensive network of center relationships throughout the Philippines, so Lumikha can provide program placement and management into centers that offer rapid mobilization and quality service delivery.

Lumikha’s program management services give our clients the confidence to grow programs securely with project management, deployment, implementation, training, quality and data management. Our program management services emphasize campaigns for clients who need rapid growth across multiple centers as well as seasonal campaigns with limited duration. Given the scope of our services, we can supplement these operations with recruiting, human resources and managed technology solutions to help our clients work quickly, economically and efficiently.

Program Support for Offshore Outsourcing:

  • Multi-center deployment
  • Multi-center management
  • Program reporting dashboards
  • Program training
  • Compliance management
  • Quality Monitoring
  • Sales Validation
  • Sales submission
  • Data management

Operational Oversight for Offshore Projects

Our understanding of operations in the Philippines removes uncertainty and complexity from the offshore equation. We invest the time to understand your requirements and we know how to accomplish your objectives — quickly, effectively, and economically. Support levels vary according to client requirements and these personnel are typically placed on a contract basis while our clients deploy and consolidate their operations.Areas of Operations support include:

  • Call center and back-office implementation
  • Program/center reporting
  • Performance objectives and results (SLAs/KPIs)
  • Performance management and coaching
  • Compliance management
  • Incentives and rewards
  • Quality Monitoring
  • Sales Validation
  • Sales submission
  • Data management
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